Broadband help

qwerty1690 · 5 hours ago

just received a new router, why ?, did not ask for one.

Karl-TalkTalk · 3 hours ago

Hi

Looking at the notes, it looks as though a migration to full fibre was in progress a few weeks ago, and this was then cancelled, but this may have triggered a router dispatch.

I'll get a returns bag out to you for the router.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

qwerty1690 · 4 hours ago

no

Karl-TalkTalk · 4 hours ago

Hi

Are you in the process of upgrading to Full Fibre ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

qwerty1690 · 5 hours ago

updated

Karl-TalkTalk · 5 hours ago

Hi

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.