new router
on 28-11-2024 12:54 PM
Message 6 of 6
just received a new router, why ?, did not ask for one.
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5 REPLIES 5
on 28-11-2024 02:24 PM
Message 1 of 6
Hi
Looking at the notes, it looks as though a migration to full fibre was in progress a few weeks ago, and this was then cancelled, but this may have triggered a router dispatch.
I'll get a returns bag out to you for the router.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 28-11-2024 01:59 PM
Message 2 of 6
no
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on 28-11-2024 01:37 PM
Message 3 of 6
Hi
Are you in the process of upgrading to Full Fibre ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 28-11-2024 01:07 PM
Message 4 of 6
updated
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on 28-11-2024 12:58 PM
Message 5 of 6
Hi
Can you please update your Community Profile to include your
- Name
- TalkTalk Telephone number or Account number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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