router optimisation disable, can I do it or do I need assistance?

[haggisinnewcastle]

I have changed wifi channels manually on my router.. next doors BT wifi was interfering.

router automatically reverted to previous.

Can I disable optimisation or does that have to be done by TT?

Any advice gratefully accepted.

Thanks !

Haggis in newcastle.

[Michelle-TalkTalk]

Hello,

I'm glad to hear this and thanks for confirming. I've also sent you a Community Survey via a PM.

Thanks

[haggisinnewcastle]

Hi Debbie,

it is all good so far, touch wood !

Nice to be clear of interference from next doors very strong BT signal.

Thanks for you assistance, much appreciated.

Haggis.

[Debbie-TalkTalk]

Hi haggisinnewcastle

How has the connection been since your last post?

Thanks

Debbie 🙂

[Debbie-TalkTalk]

Hi haggisinnewcastle

Thank you 🙂

Debbie

[haggisinnewcastle]

Hi Debbie good morning,

I have reset the channels, will give it a few days to see how it goes and I'll get back to you.

Many thanks and the prompt reply much appreciated.

Haggis.

[Debbie-TalkTalk]

Hi haggisinnewcastle

Apologies for this.

The WIFI optimisation has now been switched off, please let us know how the connection compares.

Thanks

[ferguson]

No worries.  

[haggisinnewcastle]

Understood.

Thank you.

Details should be Ok (other ongoing case) but I will check.

Appreciated.

Haggis.

[ferguson]

You will have to wait until the support team are back on Monday, it can only be disabled by them. Make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.