For queries about your TalkTalk broadband service.
on 16-05-2023 04:50 PM
I have no VPN connection on my new router with you, I used to on my old router and IT at my company have done everything possible but they can't understand why it won't work. I went to a family members house who has the same router for me and I could get VPN connection
on 19-05-2023 08:20 AM
Hi GraceNixon
Is your VPN connection working ok now?
on 18-05-2023 12:54 PM
Hi
the new firmware will allow PPTP Protocol to work.
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-05-2023 12:38 PM
Hi Karl,
Thanks for this - just spoken to my IT manager at work and he's asked will this allow PPTP passthrough?
Many thanks, Grace
on 18-05-2023 06:10 AM
Hi
I've updated the router firmware, try the VPN now and see if it works.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 17-05-2023 05:35 PM - last edited on 17-05-2023 05:48 PM by ferguson
Hi Debbie, added this in but here it is also for ease *removed for security*
on 17-05-2023 06:05 AM
Hi GraceNixon
Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.
Thanks
Debbie
on 16-05-2023 09:52 PM
Which make/model of TalkTalk router do you have (I am guessing a Sagemcom 5364 or 5464) & what firmware version is it running?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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