Broadband help

dougens · ‎15-03-2022

Hi

My VPN stopped working. I have spent all morning with my IT at work and there is nothing wrong at their end.

It shows error code 806

I went to a friends house who are not on TalkTalk and logged into the VPN no issues.

So it is a router or TalkTalk issue.

Please advise what to do, I need to work!

Device Ver: FAST 5364-3. T8

S/N: N7183634N002102

Thanks

Karl-TalkTalk · ‎15-03-2022

No Problem 🙂

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

dougens · ‎15-03-2022

Thanks so much Karl, have a good day

Karl-TalkTalk · ‎15-03-2022

Hi

I've changed the firmware so it should remain working.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

dougens · ‎15-03-2022

Yes it works! Will it remain working now?

Thanks so much

Karl-TalkTalk · ‎15-03-2022

Hi

Can you try the VPN now and see if it works.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Broadband help

work VPN stopped working