552 5.2.0 mabXpfCzv9xVQmabXpeals Content rejected (TT992)

[247cookie]

552 5.2.0 mabXpfCzv9xVQmabXpeals Content rejected (TT992)

My emails to and from onetel and gmail accounts using Outlook 2010 on my personal laptop are now getting rejected.

Can anyone offer a solution please?

Error log says this:

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; xxxxxxxxxxxxxxxx@gmail.com

and another says this:

Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; xxxxxxxxxxxxxxxx@gmail.com
Arrival-Date: Wed, 12 Apr 2023 06:19:26 -0700 (PDT)
X-Original-Message-ID: <00a801d96d41$64d47f90$2e7d7eb0$@gmail.com>

Final-Recipient: rfc822; @xxxxxxxxxxx@tiscali.co.uk
Action: failed
Status: 5.2.0
Remote-MTA: dns; mx.tiscali.co.uk. (62.24.139.42, the server for the domain tiscali.co.uk.)
Diagnostic-Code: smtp; 552 5.2.0 maNhpWaY7RFjVmaNmpDjJt Content rejected (TT992)
Last-Attempt-Date: Wed, 12 Apr 2023 06:19:33 -0700 (PDT)

Arrival-Date: Wed, 12 Apr 2023 06:33:33 -0700 (PDT)
X-Original-Message-ID: <014801d96d43$5e266030$1a732090$@gmail.com>

Final-Recipient: rfc822; @xxxxxxx@onetel.com
Action: failed
Status: 5.2.0
Remote-MTA: dns; mx.tiscali.co.uk. (62.24.139.42, the server for the domain onetel.com.)
Diagnostic-Code: smtp; 552 5.2.0 mabXpfCzv9xVQmabXpeals Content rejected (TT992)
Last-Attempt-Date: Wed, 12 Apr 2023 06:33:46 -0700 (PDT)

[Ady-TalkTalk]

I've had information about the root cause I'm afraid.

Ady

[247cookie]

It's great that the issue has been fixed for me but what was the problem?

Can others learn from this?

Was it a generic problem that affected everyone and has the fix that's been applied to my account been used to fix everyone else's accounts?

It would be nice to have a solution posted here please @Ady and @ferguson and then this post can be closed.

[JCsupport]

Thanks for clarifying ferguson. We'll do that.

[ferguson]

That is exactly what I am saying. The support boards on these forums, such as this one, are geared to providing individual help. So it is best to start an individual topic. If there are generic issues then they can be dealt with accordingly. For anything specific and especially account related then security issues apply before the support team can get involved.. 

[JCsupport]

Ferguson, thanks for your response however I really don't understand what you're driving at. I am flagging a mirrored issue and looking for general information here. If the answer is that Talktalk need to respond directly to a forum account on the customers email address (because it's user specific rather than general) then that's what we'll setup.

[ferguson]

Well indeed, but you can't. 

[JCsupport]

Not going to happen at age 80+. They are already infuriated, stressed and overwhelmed by the matter and have already failed to resolve via other means. Clearly they can provide account information if required.

[ferguson]

TalkTalk cannot deal with such issues with a third party, ask your "client" to post their own topic directly. 

[JCsupport]

Trying to resolve the same issue for a client. They are too old and too tired to be dealing with the phone 'support'! Simply multiple gmail addresses get a 552 content rejected (TT992) when sending to the client talk talk email address. No issues in any other direction with any other accounts.

The incident link below leads to a panel with no notifications.

[247cookie]

Hi Ady,

Pleased that it's been fixed though. Thanks for your help 🙂

Kindest regards

Andy

[Ady-TalkTalk]

Hi 247cookie, the problem was fixed on Wednesday night. I've still not had an answer on the root cause I'm afraid.

Ady

[247cookie]

Any news yet on what's causing this problem @Ady-TalkTalk ?

[Ady-TalkTalk]

Hi 247cookie, there's an open incident for this issue. You can follow it on the service status dashboard.

Ady