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on 12-04-2023 02:41 PM
552 5.2.0 mabXpfCzv9xVQmabXpeals Content rejected (TT992)
My emails to and from onetel and gmail accounts using Outlook 2010 on my personal laptop are now getting rejected.
Can anyone offer a solution please?
Error log says this:
Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; xxxxxxxxxxxxxxxx@gmail.com
and another says this:
Reporting-MTA: dns; googlemail.com
Received-From-MTA: dns; xxxxxxxxxxxxxxxx@gmail.com
Arrival-Date: Wed, 12 Apr 2023 06:19:26 -0700 (PDT)
X-Original-Message-ID: <00a801d96d41$64d47f90$2e7d7eb0$@gmail.com>
Final-Recipient: rfc822; @xxxxxxxxxxx@tiscali.co.uk
Action: failed
Status: 5.2.0
Remote-MTA: dns; mx.tiscali.co.uk. (62.24.139.42, the server for the domain tiscali.co.uk.)
Diagnostic-Code: smtp; 552 5.2.0 maNhpWaY7RFjVmaNmpDjJt Content rejected (TT992)
Last-Attempt-Date: Wed, 12 Apr 2023 06:19:33 -0700 (PDT)
Arrival-Date: Wed, 12 Apr 2023 06:33:33 -0700 (PDT)
X-Original-Message-ID: <014801d96d43$5e266030$1a732090$@gmail.com>
Final-Recipient: rfc822; @xxxxxxx@onetel.com
Action: failed
Status: 5.2.0
Remote-MTA: dns; mx.tiscali.co.uk. (62.24.139.42, the server for the domain onetel.com.)
Diagnostic-Code: smtp; 552 5.2.0 mabXpfCzv9xVQmabXpeals Content rejected (TT992)
Last-Attempt-Date: Wed, 12 Apr 2023 06:33:46 -0700 (PDT)
on 24-04-2023 08:47 AM
I've had information about the root cause I'm afraid.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 18-04-2023 12:16 PM
It's great that the issue has been fixed for me but what was the problem?
Can others learn from this?
Was it a generic problem that affected everyone and has the fix that's been applied to my account been used to fix everyone else's accounts?
It would be nice to have a solution posted here please @Ady and @ferguson and then this post can be closed.
on 17-04-2023 07:28 PM
Thanks for clarifying ferguson. We'll do that.
on 17-04-2023 07:22 PM
That is exactly what I am saying. The support boards on these forums, such as this one, are geared to providing individual help. So it is best to start an individual topic. If there are generic issues then they can be dealt with accordingly. For anything specific and especially account related then security issues apply before the support team can get involved..
on 17-04-2023 06:58 PM
Ferguson, thanks for your response however I really don't understand what you're driving at. I am flagging a mirrored issue and looking for general information here. If the answer is that Talktalk need to respond directly to a forum account on the customers email address (because it's user specific rather than general) then that's what we'll setup.
on 17-04-2023 06:38 PM
Well indeed, but you can't.
on 17-04-2023 06:30 PM
Not going to happen at age 80+. They are already infuriated, stressed and overwhelmed by the matter and have already failed to resolve via other means. Clearly they can provide account information if required.
on 17-04-2023 06:19 PM
TalkTalk cannot deal with such issues with a third party, ask your "client" to post their own topic directly.
on 17-04-2023 06:13 PM
Trying to resolve the same issue for a client. They are too old and too tired to be dealing with the phone 'support'! Simply multiple gmail addresses get a 552 content rejected (TT992) when sending to the client talk talk email address. No issues in any other direction with any other accounts.
The incident link below leads to a panel with no notifications.
on 17-04-2023 09:33 AM
Hi Ady,
Pleased that it's been fixed though. Thanks for your help 🙂
Kindest regards
Andy
on 17-04-2023 08:49 AM
Hi 247cookie, the problem was fixed on Wednesday night. I've still not had an answer on the root cause I'm afraid.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 13-04-2023 06:03 PM
Any news yet on what's causing this problem @Ady-TalkTalk ?
on 13-04-2023 08:56 AM
Hi 247cookie, there's an open incident for this issue. You can follow it on the service status dashboard.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.