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Confusion over everymail

stephan3
First Timer
Private Message TalkTalk

on ‎20-09-2025 08:30 AM

Message 3 of 3

Hi,

 

I'm extremely confused over my talktalk account since it's been moved over to everymail. 

 

I haven't had to pay any money to upgrade my account to keep my email, and only 1 email was sent about everymail taking over from talktalk.

 

When I am logged into my everymail account I can see any options to pay or see payments, and I'm worried my email will just stop working at some point soon.

 

Can anyone tell me what's going on?

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2 REPLIES 2

kanya-TT
Support Team
Staff
Private Message

on ‎22-09-2025 10:32 AM

Message 1 of 3

Hey there, @stephan3. From a TalkTalk point, we've transferred all your payment details to Everymail meaning you are now going to deal directly with Everymail with regards to your paying your email bill. 

 

Please visit EveryMail Support (https://everymail.com/support)

 

 

Kanya

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎20-09-2025 09:39 AM

Message 2 of 3

Had you originally paid Mailplus?

 

If not, had you left Talktalk but just continued to use webmail?

 

If you still have Broadband with Talktalk, you shouldn't have been moved over anyway.

 

Which situation is relevant in your case, @stephan3?

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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