IMAP email

[JohnMcC]

IMAP email has stopped working on all my devices since the 17th Feb, I can only access emails via webmail? Whats happened?

[JohnMcC]

All done

[Gondola]

OK, the way to resolve this is to enter the customer account holder name, customer account number and landline telephone number (all on your bills) into your Community profile, Personal information in the Private notes box and Save changes. With one or other of those then Ady will search for your Fibre 35 account details.

[JohnMcC]

I have tried both, its says not registered user for forgotten account and User not found. Please double check the information entered.

Everything entered is correct.

[Gondola]

Are you not registered for a home broadband customer MyAccount or forgotten the login details?

Register for MyAccount

Forgotten MyAccount Login Details

[JohnMcC]

I am a talktalk customer fiber 35

[Gondola]

Are you a TalkTalk Consumer home broadband customer or MailPlus subscription customer?

[JohnMcC]

I have tried to create my account and it says i do not exist.

[JohnMcC]

Sorry for late reply, My iphone was set to 143, do not know about the the other ports, i have changed it to the settings that you suggested.

I still have no email as yet though?

[Ady-TalkTalk]

Hi JohnMcC, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

I can see you've now updated your Community profile so that's a good start. I've requested that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Noted that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use. Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 or 110 or 143 were used?

[JohnMcC]

I can confirm all these settings where already applied.

[Gondola]

And just to add, if you don't update your Community profile then TalkTalk don't know who you are, where your business is located (to update your registered details) and what email TalkTalk email address requires attention.

I don't know why webmail wouldn't be of use as this both receives mail and sends mail to and from TalkTalk mailboxes perfectly normally.

[Gondola]

SSL/TLS for incoming, StartTLS for outgoing on the Windows 10 Outlook software.

Use SSL on the iPhone

If you wish to confirm other settings I find it's best to take screenshots and upload here using the Camera icon (desktop browser) Picture icon (mobile browser) above this Reply area.

[JohnMcC]

Sorry forgot to say all settings are as you advise - with security SSL/TLS

[JohnMcC]

Thanks for the response, I use this email for business so webmail is not any use to me, why would they block it without informing me?

My device is the iphone 12 and the mail app , my PC is windows 10 latest using outlook latest.

I need to get this reactivated as it is hurting by business and costing me time i do not have.

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus