LOSING ACCESS TO TALKTALK EMAIL EVEN THOUGH I AM A BROADBAND CUSTOMER

[amanda681]

I can no longer send emails from my talktalk.net email account, despite still being a broadband customer. My email address should be linked to my broadband account, and I should not need to pay "Everymail" to retain access.

I have chatted on customer support previously and they said they had added it but now it won't let me send emails.

Please help fix my account so that I can continue to send emails from my present address ASAP.

Thank you

[Philile-TT]

Great! I am glad you found it. You are most welcome. 🙂

[amanda681]

Perfect, thank you. I have now found this and added. I was looking within my normal profile. Thank you for looking into this. 

[Philile-TT]

Under your community profile. The email is linked into your account; we sincerely apologize for the inconvenience and expect your email access to be restored within the next 48 working hours. Thank you for your patience. I have escalated the issue for you. 

[amanda681]

okay - thank you. Can you let me know where this 'private notes' section is? and are you looking into this. person on customer support live chat does not understand what I am asking. thanks

[Philile-TT]

@amanda681 Please do not post any personal information on the forum page. I have edited and removed your email. 

[amanda681]

Yes - telling me to subscribe. I can't seem to find any section called private notes to add it after reading more into this. please help!! xxxxxxxxxx should have always been linked to my broadband account - it has been for years. thank you 

[amanda681]

I can't seem to find any section called private notes to add it after reading more into this. please help!! XXXXXXXXXX should have always been linked to my broadband account - it has been for years. thank you 

[Philile-TT]

Is there an error message? Please write your email address in the private notes.