Good to know that webmail is working. Webmail is secure by design using an up to date Internet browser.
The continued use of insecure and out of date legacy settings in email software / email apps has resulted in your mailbox being restricted to webmail only access. If you are now ready to use secure settings and devices then those devices will not authenticate the password or connection (password not recognised) until TalkTalk restore full access. But I can see you're still on the long out of date pipex host server names.
What's the Android OS version? Asking to make sure it's capable of secure mail.
Settings for Thunderbird are given below.
On updating the Thunderbird email software Server Settings (incoming mail) and outgoing SMTP server settings, for any active mailbox that does have IMAP / POP3 access, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password when using Thunderbird to read or write emails so have the current password ready (when you've set a new password). Tick to remember or save the password before entering it. Each email address needs to have it's own settings and its own outgoing SMTP server because outgoing authentication requires the email account User Name and Password.
User Name is the full email address and Password is the email password.
- Start Thunderbird
- Select the Thunderbird triple line menu top right
- Select Account Settings from the menu
- Select Server Settings under the email account name in the left side panel
- Use the entries as shown in the table
- Look down the left side panel to Outgoing Server SMTP
- Select Edit to update the Outgoing server settings as per the lower entries in the table below - remember to select the correct Outgoing Server for the correct email account.
Thunderbird email client settings for all TalkTalk Mail domains including talktalk, tiscali and their sister pipex email addresses are:
| Account Type |
IMAP secure Email Account
|
| User Name |
Full email address |
| Password |
Email password |
| Incoming mail server (IMAP) |
mail.talktalk.net |
| Incoming Port |
993 |
| Incoming Connection Security |
SSL/TLS
|
| Authentication Method |
Normal Password |
| Outgoing server (SMTP) |
smtp.talktalk.net |
| Outgoing Port |
587 |
| Outgoing Connection Security |
STARTTLS
|
| Authentication Method |
Normal Password |
If still in trouble take screenshots, image edit to obscure the first part of your email address and upload here using the camera icon above this Reply area.
Let me know when Thunderbird is back in action for secure email both incoming and outgoing. However, if you happen to have a POP3 account then the only difference to the above table is the incoming server port that's 995 for POP3 secure mail.
After you've changed the settings have another go. NB this is for the email accounts that have not had IMAP / POP3 access withdrawn as yet.
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
