Unable to send email

[Nothingdoing]

Have lost sending email like many before. Have checked all settings are correct and added emails in private notes. Request TalkTalk resolve.

[Nothingdoing]

New email was added yesterday. Unable to find when it was added or listing.

[Nothingdoing]

It is listed in Mail Box with other email

[Gondola]

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Nothingdoing wrote:...Further to my problem, had the same error a very long time ago in Tiscali days and it was resolved by the technical team at their end. Did I miss doing something when I added a new email address to my account? 

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Do you see the email address listed in your customer MyAccount and when was it added? Select this link: Manage Email

[Nothingdoing]

Cannot remember seeing flag

[Nothingdoing]

Further to my problem, had the same error a very long time ago in Tiscali days and it was resolved by the technical team at their end. Did I miss doing something when I added a new email address to my account? 

[Gondola]

Which means the mailbox address does not exist. i.e. the message is undeliverable because there's no mailbox of the address you're using to accept delivery.

When did you create the new address and did you see a green success banner when the address was added to your customer MyAccount?

[Nothingdoing]

Hi  Got undelivered mail returned to sender.

[Gondola]

Good to know you're back in control of the first email address.

The error message 'No domain' means the email address does not have a mailbox on the TalkTalk Mail platform. i.e. the address entered does not exist.

When you send the address a message from your first email account do you get an immediate Send error?

[Nothingdoing]

As advised i my last post I have updated my email security and am back on line. However , I am unable to  do the same with my second  (new) email address ..... @talktalk.net   The email  provider was unable able to confirm password. Did try to change password but got the message  that address entered does not have a talktalk domain. Any help would be greatly appreciated

[Gondola]

I see you've marked the topic as solved. I couldn't work out if the topic title meant it was a SENDING MAIL only issue because the post was labelled RECEIVING MAIL. But I assume you've now got secure access by updating the server settings for both incoming and outgoing mail and the sending of mail has come good using secure mail authentication and not using port 25? Good to know if that's the case.

[Gondola · Accepted solution]

Obviously there's Nothingdoing because you're not replying to this topic you started.

Are you confident that you need no help with checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings you're using? Did you identify the insecure settings, for example? The culprit device or software that got your mailbox access switched off?

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR has a stop on sending mail as a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus