email

[33JM81]

Still not getting email at lineone .Several days now. But I do get talktalk generated 6 digit codes.

Any ideas? When will the fault be fixed? Is anyone working on this problem.

[33JM81]

ADY    Yes I can send and receive from Lineone to Gmail to myself.

In addition to Tesco , I should have had emails from Premium bonds and Amaze that I know of for sure.....but I would have expected others (but don't know for sure).....33JM81

[Ady-TalkTalk]

Just to be clear the only emails you know you aren't getting is the tesco ones? Have you tried sending and email to the lineone address from itself and from a non TalkTalk email?

Ady

[33JM81]

Ok ADY...no problem.

However I still losing emails....as I posted yesterday , Tesco for sure (as I spoke to them and I know they sent it ). Do you know whether the problem has been identified and if so when it will be fixed......I mean at least 2 weeks now....it is a pain.

Also since I have deleted those many filters on the USA newsletters I'm getting at least 4-5 a day ...some go straight to Spam and some go to my inbox. However my link to Lineone within my Gmail account doesn't receive any of them....seems odd.....33JM81

[Ady-TalkTalk]

My apologies I had intended that to say new modern more secure password not new modern address. 

Ady

[33JM81]

ok ADY.......but is it possible to have a new modern address with an alias linking back to the old address , so that you don't have to inform anyone of your email address change. I think people could then easily keep their passwords up to date , that is fairly easy  , but changing address is a pain. I'm sure this could be programmed in without too much effort...being an ex programmer (many years ago).

33JM81

[Ady-TalkTalk]

TalkTalk have never made mail backups it require an unbelievable amount of storage and money to maintain even a weeks worth of all mailboxes. The rejections are caused by a great many customers keeping very old unsecure email addresses rather than a new updated more secure password that hasn't been used elsewhere or indeed before. Trying to maintain a secure email system has proven to be incredibly difficult if not impossible over the years. 

Ady

[33JM81]

Thanks ADY.....that's pretty poor if they haven't got them backed-up  , I assume this is all to do with the upgrade.

I going to make a guess here........if you have too many filter (although I have not seen any ref to a restricted number) , then the system can't handle them , either by taking too long to process or has limited number of checks .

I am interested to know what caused the problem and what I need to do to avoid it happening again.....33JM81

[Ady-TalkTalk]

Yes I would say if they weren't received within 24 hours they're not going to arrive.

Ady

[33JM81]

ADY....Since my older emails from last week haven't been delivered do you think they are now lost? Are you able to find them on your system?....33JM81

[Ady-TalkTalk]

Excellent news thanks for letting us know. 

Ady

[33JM81]

ADY....some good news , further to my previous note....I have sent to myself from Lineone and Gmail both received.....but my week's email from Lineone  have not appeared...33JM81

[33JM81]

ADY...I finally found out how to delete those filters....they are now all deleted....but still the same.

[33JM81]

Thanks...ADY says it has...but still no joy as they say that it's not blocked and I have changed password. Strange thing is , that 2 newsletter from usa got thru and also talktalk 6 digit code to sign in.....any clues on that?

[Ady-TalkTalk]

You have a lot of filters setup in webmail. Are those not setup by you?

Ady

[Gliwmaeden2]

Staff will be back after the weekend, @33JM81.

[33JM81]

ADY......Have updated my password,  as you advised , but still no change ,this is becoming very frustrating......I await further advice....thanks.

Also how do I do the filters?...the only one I have used is to resend spam/newsletter , mainly from USA (and why did that one get thru?) back to themselves....33JM81

[Ady-TalkTalk]

Hi 33JM81, I've asked the email team to check your mailbox. I'll let you know when I hear back.

Ady

[Divsec]

Hi @33JM81  I strongly suspect that there are changes going on in the background which are causing these issues. Hopefully they will be completed sooner than later. Your post has been escalated.