Awful internet speed

[OCE_Chris]

Hi Dormster,

To copy from the Command prompt :

1. Open Command Prompt and run tests
2. Right-click the title bar of the command prompt window, point to Edit, and then click Mark.
3. Click the beginning of the text you want to copy.
4. Press and hold down the SHIFT key, and then click the end of the text you want to copy (or you can click and drag the cursor to select the text).
5. Right-click the title bar, point to Edit, and then click Copy.
6. You then just need to right click in your post and click paste from the menu

(the phone number appears to be one of ours, I'm pretty sure the email address is fine too but I'll check and let you know)

Chris

[OCE_Chris]

Hi Dormster,

Still trying to get confirmation that the email address is OK [I've removed it from your post]

Chris

[Dormster]

C:\Users\JOHN>tracert google.co.uk

Tracing route to google.co.uk [216.58.204.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms ttrouter [192.168.1.1]
2 * * * Request timed out.
3 6 ms 21 ms 6 ms host-78-151-229-241.as13285.net [78.151.229.241]
4 6 ms 7 ms 6 ms host-78-151-229-236.as13285.net [78.151.229.236]
5 11 ms 11 ms 12 ms host-78-144-11-185.as13285.net [78.144.11.185]
6 12 ms 11 ms 11 ms 74.125.51.110
7 * * * Request timed out.
8 14 ms 14 ms 17 ms 74.125.252.130
9 31 ms 38 ms 31 ms 74.125.242.114
10 14 ms 45 ms 25 ms 209.85.250.91
11 21 ms 13 ms 27 ms 64.233.175.112
12 13 ms 13 ms 13 ms 108.170.246.161
13 12 ms 12 ms 12 ms 108.170.238.119
14 13 ms 12 ms 12 ms lhr25s12-in-f35.1e100.net [216.58.204.35]

Trace complete.

C:\Users\JOHN>

[Dormster]

Hi Chris,

Finally figured it out, hope this is what you need.

[OCE_Karl]

Hi

The traceroutes look ok, nothing stand out. 

It is not an official business process to have you email speed test results.  

All speed tests should be ran via https://myaccount.talktalk.co.uk/speed-checker/

This way the results are stored in our network system against your line so these can be reviewed.

Now, to see if we can spot a problem, I've updated your router to a later firmware that will allow us to utilise a new network tool we have here, and this will gather data about your connection and the speed of the devices connected.

Can you see if your speeds have improved with this updated firmware and test over the course of the day, and we can then review the information collected over the next 24hrs.

Thanks

Karl.