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FIbre Support

Get expert support with your Fibre connection.

Buffering

christine200
First Timer
Private Message TalkTalk

on ‎06-05-2024 07:54 PM

Message 3 of 3

I am on fibre 35.  My tv keeps buffering, mainly in the evening on catch-up tv.

i am the only user of WiFi in my house.

i have been toldFibre 35 is plenty for my tv.  Why is this happening and how can I resolve it.  Thank you

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎07-05-2024 08:12 AM

Message 1 of 3

Hi christine200

 

If you can answer the questions from fr8ys, we can offer further advice.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎06-05-2024 09:41 PM

Message 2 of 3

Hi,

 

Which box do you have?

 

Is it one particular catch up app or all?

 

How is your box connected to the router? Depending on the box, is this via WiFi, direct or via power line plugs?

 

What have you tried to rectify this? Have you got example rebooted the router and / or your power line plugs? If not can you try this please.

 

If you let us know then we can offer advice.

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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