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Broadband speed upgrade

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11 REPLIES 11
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Chatterbox

I received an email last week explaining that my contract was ending at the end of April,I decided to upgrade from fast fibre to super fast fibre for the next 18 months as I was offered a deal for only a little bit extra than what I was paying,I pressed the upgrade button on the email twice to make sure,I’m still getting my old speed I know it’s not even been a week yet but can anybody advise as to when my new speed will come into effect & if it has actually gone through thanks

Gra/Bfred
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First Timer

I am having a similar issue. I upgraded the same as you did and my go live date is today but I am now receiving slower download speeds (9mb) but 15mb upload which is faster than before. Very confused. 

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First Timer
Same here. Getting the same speeds as before. I wonder if it's a common issue.
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Chatterbox

Hopefully they will get it sorted soon or I won’t be paying if they charge me extra for something I’m not getting 

Gra/Bfred
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Chatterbox

Like I said to Adam I won’t be paying anything extra if I don’t get what they said I would on the email especially seeing as they said they could cope with extra usage at this time of uncertainty!!

Gra/Bfred
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Community Star

@Graham Parker Your topic has been escalated to the support team here and they will look into this for you as soon as they can.

 

@Adam1988 @eriphil Please start your own topics so that you can get individual attention.

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First Timer
I already have, before this one actually. Still no response yet.
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Community Star

@eriphil They are very busy, you need to wait. And make sure your personal profile is complete so that they know who you are.

 

Posting on someone else’s topic delays a response to them, so please don’t.

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First Timer

In which case I apologise to Graham. Just thought he'd find it useful to know he isn't the only one with this issue. I know I would find that helpful. They should close the comments down maybe if that has an impact. 

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Chatterbox

Thanks Ferguson for your reply all I’m trying to find out is how long will it take for my new internet speed to be increased to the super fast fibre which I thought I upgraded to last week in the email I received thanks !!

Gra/Bfred
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Chatterbox

You no need to apologise I don’t know what I’m doing on here either but it seems the only place you can get any sort of answers hope you get sorted !!

Gra/Bfred
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Community Team - TT Staff

Hi Graham,

 

I'm sorry for the delay. I can see that I've posted on your other topic on Friday.

 

Thanks