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Dodgy WiFi

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6 REPLIES 6
mjh73
Wizz Kid

Hi OCE'S, Wi-Fi has been playing up recently. The 2.4GHz channel has slowed right down to 1 or 2 mb/s, whilst the 5GHz channel is up nearer 56 mb/s. Now after a few re-sets, all wi-fi has dropped out. I don't have a laptop to plug in. Any chance of a new router as I haven't had one for either of the last 2 contract renewals? If you need any further information please let me know.

Mark 

Divsec
Community Star

Hi Mark, your post has been flagged for assistance and you should hear shortly.

Regards Divsec, I don't work here, know little, and have too many opinions.
Community Team

Hi Mark

 

Apologies for the delay.

 

I've completed a line test which hasn't detected any faults so I have ordered a replacement router and a returns bag.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

mjh73
Wizz Kid
Many thanks Debbie, will do.

Mark
Community Team
mjh73
Wizz Kid
Both frequencies are working fine. Many thanks. 😁
Community Team

Hi Mark

 

That's great, thanks for keeping us updated 🙂

 

Debbie