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Elderly neighbour with serious health issues left with no phone/broadband! Please help!!!

First Timer

Can you help me please? I'm an NHS Volunteer and whilst on my calls recently I came across a neighbour who has had an upgraded line done over a week ago (a suggestion from a family member) and has had a new router delivered but has been left with no phone line or broadband intto the house! I'm quite 'techy' and I've checked everything out and tested it for her but alas it appears that its 'dead' to the property. She has no mobile phone and her family all live away and so she relies on both her phone and the internet to communicate with them and is deeply concerned that they will be trying to contact her. (I've offered the use of my phone but she's confused with the telephone numbers) This poor lady is in complete distress over this and I can't do anything about it as there's no online chat or anyone manning the phones. Can anybody please help me???

I can supply her details upon request to a talktalk staff member.

Thank you in advance.

Community Team - TT Staff



Can you add the affected landline number to your 'Community Profile' and I'll test the line for any issues.





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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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