Could I please request a firmware update? Looks like I'm still stuck on SG4K10001400t.
Thanks for creating a thread 🙂
I'm unable to connect to your router. Please can you factory reset the router using the pin hole reset for ten seconds? I can then try this again.
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Sorry for the delay Debbie. I've just done this - any better now?
Thanks for your reply.
I'm still unable to connect, apologies for this. Did you factory reset the router using the pin hole reset for a full ten seconds?
I did and just completed it again for good measure. Are there any other options?
Is TR069 enabled in the router settings?
Comparing to some other screenshots on the forum, I don't have a TR69 page here?
Still unable to communicate with your router. I can send out a replacement, would you like me to arrange this?
Chris, Community Team
Yes please Chris - thank you.
I've ordered the router, should be with your within a couple of days but please allow up to 5 working days for delivery
Thanks Chris - much appreciated!
No Problem 🙂