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Firmware Update

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11 REPLIES 11
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Chatterbox

Hi there,

 

Could I please request a firmware update? Looks like I'm still stuck on SG4K10001400t.

 

Thanks!

 

Alex

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Community Team - TT Staff

Hi Alex

 

Thanks for creating a thread 🙂

 

I'm unable to connect to your router. Please can you factory reset the router using the pin hole reset for ten seconds? I can then try this again.

 

Thanks

 

Debbie

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Chatterbox

Sorry for the delay Debbie. I've just done this - any better now?

 

Alex

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Community Team - TT Staff

Hi Alex

 

Thanks for your reply.

 

I'm still unable to connect, apologies for this. Did you factory reset the router using the pin hole reset for a full ten seconds?

 

Thanks

 

Debbie

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Chatterbox

I did and just completed it again for good measure. Are there any other options?

Highlighted
Community Team - TT Staff

Hi Alex

 

Is TR069 enabled in the router settings? 

 

Thanks

 

Debbie

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Chatterbox

Comparing to some other screenshots on the forum, I don't have a TR69 page here?

 

Router.png

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Community Team - TT Staff

Hi Alex,

 

Still unable to communicate with your router. I can send out a replacement, would you like me to arrange this?

Chris

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Chatterbox

Yes please Chris - thank you.

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Community Team - TT Staff

I've ordered the router, should be with your within a couple of days but please allow up to 5 working days for delivery


Chris

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Chatterbox

Thanks Chris - much appreciated!

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Community Team - TT Staff