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Internet drop

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9 REPLIES 9
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Popular Poster

Hi all, my internet goes around the same time every day between 15.30 and 16.00 not sure why, using hg635 router  can take a while to come back on 

 

Regards 

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Community Star

Hi @leecarey your post has been flagged for assistance and you should hear during tomorrow. Is this a continuation of your problem from last year? 

The community is very busy, what took minutes can take hours. Be patient, avoid multiple posts and stay healthy, please. 0345 172 0046 working Lo
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Community Team - TT Staff

Hi leecarey, I've run a couple of line tests and they're both clear and show your connection is good. Is your router connected to a power socket or a multi gang with other devices? Have you got another router you can test with? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Popular Poster

Hi ady

 

I have got 2 other routers, but they were unreliable , so I went back to my old hg635, seems to be ok at the moment 

 

Cheers lee

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Community Team - TT Staff

Hi Lee,

 

 

Is everything still ok ?

 

Thanks

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Popular Poster

Hi all narrowed it down its its  the WiFi that drops out randomly done it loads today

 

Cheers  

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Popular Poster
Different problem from last year

Cheers
Community Team - TT Staff

Hi leecarey

 

Does WIFI drop on all devices?

 

Would you like to try a replacement router?

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Popular Poster

All devices drop, 

 

Cheers lee

 

 

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Community Team - TT Staff

Hi Lee

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie