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New Talktalk Hub need to update Firmware

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4 REPLIES 4
Jonny_Rhodes
Chatterbox

I want to install the newest Firmware before i go full on with the settings and updates for the hub, I cant find how to update myself. Most topics say to post a new topic and OCE's take far of it.
So let me know 😄

KeithFrench
Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and upgrade it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team

Hi Jonny,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Jonny_Rhodes
Chatterbox
Thought I already had done that
It’s done now
Community Team

Hi Jonny_Rhodes

 

Thanks for updating your Community Profile.

 

I've checked and your router has the latest firmware version.

 

Thanks

 

Debbie