I have recently moved house and been able to rejoin Talktalk.
My contract documents all state that my package includes the Fibre Speed Boost free for 18 months - it's my understanding this will take my speeds from 40mbps upto 80mbps (or the max my line will allow in my case).
The service went live yesterday, and the Wifi Hub is showing the sync speed as being 40mbps (down) - despite the attainable being 60mbps down. Similarly the up sync speed is showing as exactly 10mbps.
Could you confirm that the Fibre Speed Boost is active on my account, and should allow me to get closer to my 60mbps attainable speeds?
There is a system issue at our side which is stopping the boost activating, So I've reported this to the team responsible.
I will let you know when they reply.
Yep, I have done the occasional reboot but to nought. I'm avoiding doing it too often to prevent DLM kicking in.
It's definitely a profile issue, as the boost isn't showing in my account and the broadband is capped at exactly 39999kbps every time it tries to establish a connection.