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Re: Fibre Speed Boost - no change to connection

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10 REPLIES 10
Highlighted
Visitor

Hi there,

 

I'm having the same issue here.

I received and installed the wifi hub today after purchasing the so called Fibre speed boost.

I checked a couple of times the speed and not only it is always max 20mb/s (against the 67mb/s advertised) but also it is worse than a couple of days ago when I had a constant 36mb/s download speed.

 

- Should I open a new thread for this issue?

 

Cheers

 

E
Highlighted
Community Team

Hi EnricoC_

 

Apologies for this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

Highlighted
Visitor

Hi @OCE_Debbie 

 

Thanks for your response.

I modified my profile to include the information as requested.

 

Let me know

 

ps: even worse today 

EnricoC__0-1585213027091.png

 

 

Enrico

E
Highlighted
Community Team

Hi EnricoC_

 

Thank you for updating your Community Profile.

 

I've checked the connection stats and your line is in sync at 40mb.

 

I'm just sending you a Private Message to confirm some details so we can look into this further.

 

Thanks

 

Debbie

Highlighted
Community Team

Hi EnricoC_

 

Our Network Team are currently investigating the issue with the fibre speed boost but in the meantime I've made some changes to help resolve this issue.


The speed boost should be active within the next 24hrs.


Thanks

 

Debbie

Highlighted
Visitor

Hi @OCE_Debbie 

Thanks a lot. I received an email saying "Your account has been updated" but it doesnt say in which way.

 

Edit: I understood you made some changes but doing a test from your website I still get max 21mb/s.

 

EnricoC__0-1585219734573.png

 



Do I need to do anything on my end to get the 67mb/s ?

E

E
Highlighted
Community Team

Hi EnricoC_

 

This will be in relation to the change I've made to resolve the issue with the speed boost.

 

The speed boost should be active within the next 24hrs.


Thanks

 

Debbie

Highlighted
Visitor

Hello,

 

My speed is still 18mb/s and now constantly dropping, no sign of the speed boost or something near the 67mb/s as advertised.

 

Is it right that I'm paying for something that TalkTalk can't unfortunately provide?

EnricoC__0-1585309075393.png

E
Highlighted
Community Team

Hi EnricoC_

 

Please can you power down the router for a full 30 minutes and then run the speed test again?

 

Thanks

 

Debbie

Highlighted
Visitor

Done and nope, my router still capped at 40mb/s with actual speed at 20mb/s.

 

EnricoC__0-1585316212711.png

EnricoC__1-1585316274762.png

 

E
Highlighted
Community Team

Hi EnricoC_

 

Your line is now in sync at 69.2mb

 

Can you run a wired speed test on a different device?

 

Thanks

 

Debbie