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Router and connecting to work VPN

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4 REPLIES 4
Nbiddiscombe
First Timer

Hello

 

i was having some issues connecting a work laptop to the WiFi and having issues with the VPN. They said they had a DSL-3782 D-link router and had the same issue and were sent a HG633 which solved the problem.

My router looks like it’s a H635 - would a different router solve this issue or do I need to look into why else I’m having VPN issues?

 

thanks

nick

Divsec
Community Star
Hi Nick the Hg 635 is A very adequate router, have you tried resetting etc.?
I have flagged your post for assistance and you should hear during tomorrow. In the meantime please check your community profile and add your phone number if necessary.
Regards Divsec, I don't work here, know little, and have too many opinions.
Community Team

Hi Nbiddiscombe,

 

The HG635 router should work fine with VPN. Have you tried factory resetting the router and then retesting this again?

 

Thanks

 

Nbiddiscombe
First Timer
I have done a factory reset and that seemed to solve the problem. Thanks!
Community Team

Hi Nbiddiscombe

 

Thanks for keeping us updated.

 

Please let us know if you do experience any further issues.

 

Debbie