I have instructed to work from home today and been given a laptop that uses a program called remotePC Which connects me to my desktop in the offic .
It was working fine in the office when i tested it via wifi and also worked fine when i was at my friends house using their wifi. Since returning home and connecting to my wifi it no longer works. I have asked for the scam protection to be taken off after reading a post by someone else with the same issue however this has not resolved the problem.
What can i do now to get it to work other than change internet providers to BT or Sky that worked?
I'm sorry to hear this.
Can I just check which VPN client you are using?
Are you able to connect wired? If you are only using wireless, have you tried splitting the SSID's?
Thanks for your reply.
Your IT department would be able to confirm which VPN client you are using.
I can send a different router for testing, would you like me to arrange this?
I have received the new router but it has not resolved the problem.
I am still not able to connect to Remote PC when i use my friends BT wifi i can connect without issues so it definitely a problem with TalkTalk service.
Can you please look in to this and let me know how to resolve the issue
Apologies for this.
If you log into My Account is scam protection showing as switched off?
Please can you also try powering down the router for a full 30 minutes and then retest again after this?
There are no error messages it just won't connect it keeps saying re trying connection on the remotePc software but when i connect to my friends BT wifi it logs in straight away, my other colleagues are using Virgin, Sky and Plusnet and are not having connection issues.
One of my colleagues who is with talktalk is having the same issue as me not being able to connect and is in contact with talktalk.
My IT team have advised the below ;
(TalkTalk need to allow the following through the router for windows 10. See below link
It’s port 443 that needs to be open as per the FAQ in the link above.)
Are you able to look in to this?
Thanks for the Private Message.
I have checked to make sure that scam protection was switched off correctly.
I have also escalated this over to our Products Team to take a look in regards to port 443 (mentioned in one of your previous posts)
I will post back as soon as I receive further information.
Our devices team have asked if you can test the below:
Just to advise before you do test this, I would also recommend checking this with your IT department first just to make sure that this wont cause any issues with your laptop/vpn client.
Got to control panel -> Network and Sharing Centre -> click on the Wi-Fi connection -> select properties -> select “internet Protocol Version 4 (TCP/IPv4) -> properties ->change DNS the settings here too use Google (preferred - 22.214.171.124 and Alternative 126.96.36.199)