Hi, my wifi upload speed has dropped from 22 mbps down to 1.5 mbps and it has made it impossible for me to work from home as i need a decent wifi to do so. Please help.
Hi @Punnettr ,
Are you able to run a speed test from a 'wired' device to see if you are getting the speed you expect then ?. This will help prove if the issue is with your broadband connection to your router, or an issue with your local Wi-Fi signal.
My computer is wired into my router and the results are 1.5mbps down from 22mbps.
Ok, so sounds like the speed to your router is actually pretty poor, the staff here will be able to check this for you, hopefully they will be able to respond tomorrow.
It would also be worth going to the Service Centre to do a test on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).
I'm sorry to hear this.
I've completed a line test which has detected a possible line fault so I have passed this over to Openreach to be investigated by a line engineer.
We should receive further updates from Openreach within the next 48hrs.
I'm really sorry to hear this.
I can confirm that this fault is now with Openreach and is showing on their system. This is a non appointed visit at the moment.
I will check this again this afternoon for further updates from Openreach.
I've checked and this fault is still with the Openreach line engineers, no further updates have been provided at the moment.
I will check on this fault again tomorrow morning for any additional updates.