have I made a mistake

[SocialTeamBecky]

Hi andyb68,

As you've only recently gone live, your line should stabilise as the DLM adjusts (more about this here: https://community.talktalk.co.uk/t5/Articles/Your-first-14-days-of-broadband/ta-p/2265885)

I can see that your router isn't running the latest firmware, are you happy for me to upgrade this for you? This will cause your connection to drop just for a few minutes.

Thanks,

Becky

[andyb68]

yes update away, maybe it help

[andyb68]

i only had basic fibre at plusnet, so around high 30's, untill their issue at peak times when speed goes through the floor, speed boost was a free option for 18months hence why signed up, i was going to vodafone, but they have issues so was here or EE

[Skynet_TX]

Fair enough, fingers crossed DLM does its thing !!.

The 'typical download speed' that was quoted to you is rather a large range, so is hard to guess what speed TalkTalk think your line can really achieve, although as they have given you a 'minimum guaranteed speed' of 41.5 then as long as your router syncs above that speed (and it is based on the sync speed, not 'speed test' throughput speed) they are technically keeping to their promise.

[andyb68]

quite strange looking in the router software, the actual rate is higher than the max rate.
Actual Rate [Kbps] 46731 10010
Maximum Rate [Kbps] 45034 10010
Noise Margin [dB] 0.00 6.00

[SocialTeamBecky]

Hi andyb68,

No problem, that's just updating so you'll notice the connection drop briefly, I'll get back to you as soon as it's done 🙂

Thanks,

Becky

[andyb68]

cheers updated.

does all this look normal, well apart from speeds

Actual Rate [Kbps] 46330 9868
Maximum Rate [Kbps] 44612 9868
Noise Margin [dB] 6.30 6.30
Attenuation [dB] 21.40 0.00

[SocialTeamBecky]

Hi andyb68,

Just to let you know that that's all updated for you, I hope that helps 🙂

Thanks,

Becky

[andyb68]

hmmm starting to see a pattern here, peak times speed is falling dramatically, lowest so far, so im guessing congestion ?

[Skynet_TX]

Possibly yes, particularly if you live in a densely populated area then congestion at peak times can cause the overall network to slow down for everyone.

[andyb68]

can it be solved by going to an isp with lower contention rate, at least im not at 10mb/s but its a pain when you know speed will fall away during peak, or is it a case of openreach need to increase capacity

[Skynet_TX · Accepted solution]

At the moment we are just guessing that the issue is contention, it would probably be a good idea to let the OCE's have more of a look at this to see if they can pinpoint what causes the slowness at peak time. I'm not sure what data the OCE's have access to (i.e. if they can see any info about how congested your local exchange is a specific times).

Also your connection will still be in its stabalisation period for the first 2 weeks of connection, so would be good to allow that to all finish too. I'm sure that won't magically resolve the issue with peak time slowness, however until the DLM has settled down and got you on a steady profile it makes things harder to troubleshoot as the DLM may well be legitimately jiggling your profile around which will cause your speeds to move around.

If the problem is contention then you are right that the ultimate fix would be OpenReach or TalkTalk (depending on where the bottleneck is) increasing capacity. The issue with moving to another ISP is that pretty much everyone (except Virgin Media) will be using the same OpenReach infrastructure, so if the bottleneck is in the OpenReach infrastructure then you would likely be affected with another ISP too (which maybe why your had issues with Plusnet and also now see issues (although not as bad) with TalkTalk).

But as I say, we are guessing that it is congestion / contention, so best to let the OCE's have a bit of a deeper look.

[andyb68]

so by looks its congestion, speeds fallen again, though still in 30's, so i guess the solution to this is get the max allowable speed possible from talktalk 😁

[OCE_Michelle]

Hi andy,

I'm sorry to hear this and for the delay. Would it be possible to confirm specifically the times when the throughput speeds are dropping and also run a wired ping and trace route when the speed is good and also when the speed drops and post the results into the thread. We can then ask our Network Team to take a look.

When the throughput speeds are dropping at peak times does this happen with just the one wired device connected to the line?

Run a Ping or Traceroute

Thanks

[andyb68]

ok, so i only every have one device connected and thats via Ethernet.

speeds when came home at 4pm, 48mb/s and slightly above, now 8ish have lost around 12mb/s down to highest is 36mb/s

hope below helps

tracert

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 4 ms 4 ms 5 ms ae54-ner001.csm.as13285.net [78.144.1.17]
4 10 ms 8 ms 8 ms ae54-scr101.thw.as13285.net [78.144.1.16]
5 10 ms 12 ms 9 ms 72.14.209.10
6 10 ms 9 ms 9 ms 209.85.248.229
7 15 ms 14 ms 12 ms 216.239.63.219
8 9 ms 9 ms 7 ms ams16s22-in-f3.1e100.net [216.58.212.227]

[andyb68]

speed now down in to 20's. 26.80mb/s

racing route to google.co.uk [172.217.169.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 8 ms 9 ms ae54-ner001.csm.as13285.net [78.144.1.17]
4 12 ms 31 ms 12 ms ae54-scr101.thw.as13285.net [78.144.1.16]
5 11 ms 12 ms 12 ms 72.14.218.90
6 12 ms 12 ms 12 ms 209.85.249.187
7 13 ms 13 ms 13 ms 172.253.66.87
8 12 ms 12 ms 12 ms lhr48s08-in-f3.1e100.net [172.217.169.35]

[andyb68]

speed teat at 4.30 46.7mb/s speedtest at 8.30 35.6mb/s

tracer route at 8.30

Tracing route to google.co.uk [172.217.169.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 6 ms 7 ms 6 ms ae54-ner001.csm.as13285.net [78.144.1.17]
4 11 ms 11 ms 9 ms ae54-scr101.thw.as13285.net [78.144.1.16]
5 11 ms 13 ms 13 ms 72.14.218.90
6 11 ms 10 ms 10 ms 209.85.249.187
7 11 ms 11 ms 11 ms 172.253.66.87
8 10 ms 10 ms 12 ms lhr48s08-in-f3.1e100.net [172.217.169.35]

Trace complete.

hope helps

[andyb68]

just gone 9.30

speed down under 30mb/s

Tracing route to google.co.uk [172.217.169.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 8 ms 8 ms ae54-ner001.csm.as13285.net [78.144.1.17]
4 9 ms 9 ms 9 ms ae54-scr101.thw.as13285.net [78.144.1.16]
5 12 ms 13 ms 12 ms 72.14.218.90
6 10 ms 9 ms 10 ms 209.85.249.187
7 13 ms 13 ms 12 ms 172.253.66.87
8 * 12 ms 12 ms lhr48s08-in-f3.1e100.net [172.217.169.35]

Trace complete.

[OCE_Michelle]

Hi andy,

Thank you. I've passed this over to one of our Network Engineers now to take a look and I'll let you know as soon as I receive an update back.

Thanks

[andyb68]

hope they can solve it as its like it every single evening so far, at 31mb/s tonight