Archer AX1800 router settings

[aggiemantis]

Hi,

I am trying to connect my Archer router and am having problems. Existing connection working with talk talk  router.

Seems I can't get an IP issued to the router . Have done a factory reset on router and noted the settings required by talk talk for 3rd party router.

VLAN ID :101

MTU: 1500

DND: Automatic

Authentication: DHCP/IPoE

When I go to the settings in the router there are other VLAN ID settings which are set to zero ,and the router requires some value other than zero.

Is there something that talktalk need to do their side to allow the router to work ?

So I am wondering if this is the problem.

Any help appreciated.

[Michelle-TalkTalk]

Morning @LegoMan1949 

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

[LegoMan1949]

Hello @Debbie-TalkTalk 

I am having the exact same issue with this same router, TT router connects and still works, tried all the various reset steps etc. If this is something that needs sorting at TT's end can this be done from here or do I need to start my own thread?

Thanks in advance

[Debbie-TalkTalk]

Hi @aggiemantis 

That's great 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[aggiemantis]

Good Morning Michelle,

Thanking you for taking the time to check back with me.

All seems good so far. I've had multiple devices streaming audio and video. No 'dropouts' from any of the services , which is encouraging. They used to just stop at random.

Actual Broadband speed is about the same as the sagemcom ( probably to be expected). 

I'll be keeping an eye on things.

Thank you to both yourself and Debbie for resolving my connection.

A foot note in the TT section regarding connection of third party routers, and the need  for TT to change customer profile settings may be helpful to other customers. 

Many Thanks

[Michelle-TalkTalk]

Morning,

How has the connection been over the weekend?

Thanks

Michelle

[aggiemantis]

Thank you to all that tried help me. 

[Divsec]

Brilliant work @Debbie-TalkTalk I must have a long chat with you soon.

@aggiemantis so glad you are sorted out and hope the new router lives up to your expectations. 

[Debbie-TalkTalk]

Hi @aggiemantis 

I'm so glad to hear this.

I will check back in with you on Monday to see how the connection has been over the weekend.

Thanks

Debbie

[aggiemantis]

Thank you Debbie for your help. The changes you have made have worked straight away. My TP-LINk router connected and i'm on it now. 

Hopefully with this new router , WI-FI coverage will be better and less drop outs.

You have just retained a TT customer.

Thank you.

[Debbie-TalkTalk]

Hi @aggiemantis 

Thank you. I've made the change to the profile, this can take up to 30 minutes (max) to connect.

If it hasn't reconnected by 12:45 then try a reboot of the ONT and router. 

[aggiemantis]

Thank you for confirming. The new router will be on line at 12.20 I'm disconnecting now. Thank you

[Debbie-TalkTalk]

Hi @aggiemantis 

No changes are needed on your side, just on ours. 

[aggiemantis]

I will power down and disconnect the sagemcom and connect the new router, BEFORE i do this are there any changes i should make to the settings in the new router please ?

[Debbie-TalkTalk]

Hi @aggiemantis 

It's not inhibited, certain profiles are needed for different equipment connected.

Is the non TT router connected now?

[aggiemantis]

Many thanks for confirming that TT have inhibited the use of my third party router.  Can you please confirm the settings for my new router.

 

[Debbie-TalkTalk]

Hi @aggiemantis  Will it be ok to connect the non TT router at 11.45 so we can try the profile change?

[Debbie-TalkTalk]

Hi aggiemantis

To set up a non TT router, I may need to make a change to the profile for the line.

Please can you connect up the other router (non TT) at 11.45? I can then check the profile and make the necessary changes. Just to add, once we change the profile then the TT router may no longer connect.

[aggiemantis]

Most Wi-fi devices drop out / stop working on a regular basis, and my initial query was regarding replacing the sagemcom router with a TP-link AX1800 router, so if you could address those issues as to why this router fails to get issued an IP address by you i would be grateful. 

I believe I have tried most things and , to repeat myself my thoughts are that there is some setting that either needs changing in my new router, or TT need to enable something for this work. I've followed the recommended settings for third party routers and TT still fail to issue an IP to the router.

[Debbie-TalkTalk]

Hi @aggiemantis 

I've now found the details, this was not linked to the landline number in your Community Profile and is a FTTP data only connection.

I can see coverage issues for 2 devices in particular. Which devices are you experiencing issues with? How far are these devices from the router?

[aggiemantis]

My land line telephone number is in the appropriate box and there is not a separate box for tt customer account number. Can you not find this from my phone number or name ?