FIbre Support

Andi601 · ‎26-12-2023

A grinding noise has now gone to the same noise and no channels available then a black screen. Guessing its the same as others have posted in here but mine has died .

Karl-TalkTalk · ‎28-12-2023

Hi Andi

Did our colleagues help with this when you called, or do you require my assistance ?

Thanks

Karl.

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Andi601 · ‎26-12-2023

Thanks, I have tried calling talktalk just now, if I want to purchase or swap then they will talk otherwise I wait . Have a good boxing day, andi

KeithFrench · ‎26-12-2023

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Andi601 · ‎26-12-2023

Thanks for your reply it's the TV box which reads netgem

N7950-t2c-8-Ab2 it's the rounded corner and 40mm high .

KeithFrench · ‎26-12-2023

Are you talking about your router or a TV Box? Please specify the make & model of the box that is making this noise.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

FIbre Support

Box noise