Broadband connected but internet drops frequently
on 15-06-2023 06:35 PM
Message 45 of 45
My broadband connection has been dropping frequently over the last few weeks and I have been lodging faults since getting through to anybody seems impossible.
The responses are unclear. I e minute it says We're unable to identify a fault on your line then
This fault is still in progress. We are working to get this resolved for you
Come back from holiday and it can barely hold a connection for more than 10 minutes. Just as well it worked printing out boarding passes before I went but today has been hopelessly frustrating. Rebooting and unplugging has had no effect.
My connection has been reliable for many, many years but in the past month or so, it has been rubbish, to the point it's barely fit for purpose
Regards
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44 REPLIES 44
on 10-10-2023 12:04 PM
Message 21 of 45
Certainly better though streaming was a little slow this morning.
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on 10-10-2023 10:01 AM
Message 22 of 45
Hi LuS1fer,
DLM changed the profile in the early hours of this morning and connection appears to have been stable since, how as it been at your end so far this morning?
Chris
Chris, Community Team
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on 09-10-2023 06:51 PM
Message 23 of 45
That was a a nice long holiday! I have re-escalated this for you.
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on 09-10-2023 05:43 PM
Message 24 of 45
Here we go agai. Same old fault, dropping the connection repeatedly for the past two days. The TalkTalk Fibre 150 service seems worse than it ever has been in the past.
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on 13-07-2023 02:26 PM
Message 25 of 45
Hi
OK, no problem, just message us here when ready.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 13-07-2023 02:21 PM
Message 26 of 45
I'm a little concerned that by the time the engineer arrives, it will be performing as it should and I get billed £75. So I'll wait until I get back off holiday and see if your service is any better. If not,there are other options.
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on 13-07-2023 02:00 PM
Message 27 of 45
Hi LuS1fer,
Yes, we can arrange an engineer to investigate as I've offered too.
Chris
Chris, Community Team
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on 13-07-2023 01:48 PM
Message 28 of 45
I am puzzled. The internet has worked almost faultlessly until recently and nothing has changed and the equipment has not been touched. It reconnects without any problem and works until the internet drops out again. I reattached my old router and got exactly the same result, a red light on the internet. You have accepted that there have been dropouts and the speed seems low so shouldn't you be fixing it?
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on 13-07-2023 10:28 AM
Message 29 of 45
OK, If you'd like us to book the engineer can you confirm:
- That you accept potential Engineers charges
- Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
- Confirm your mobile number
I've also sent you a PM to confirm some other details
Thanks
Chris
Chris, Community Team
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on 13-07-2023 10:17 AM
Message 30 of 45
Yes please although I am away from 17th to 21st July.
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on 13-07-2023 10:15 AM
Message 31 of 45
Yes please although I am away from Monday 17th to 21st July.
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on 13-07-2023 08:17 AM
Message 32 of 45
Hi LuS1fer,
I can see that there have been some disconnections and the speed is low too, would you like us to book an engineer to investigate?
Chris
Chris, Community Team
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on 12-07-2023 05:16 PM
Message 33 of 45
Staff will have finished for today, but they should be back on here first thing tomorrow. They needed the details even to get started identifying your account.
Had asked you to put them in your profile way back at the beginning of this thread!
Gliwmaeden2, a fellow customer.
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on 12-07-2023 05:03 PM
Message 34 of 45
Still dropping out today. No response so far.
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on 12-07-2023 07:13 AM
Message 35 of 45
Hi LuS1fer,
Can you add your TalkTalk landline telephone number to your community profile and we'll take a look at this for you
Chris
Chris, Community Team
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11-07-2023 10:40 PM - edited 11-07-2023 10:54 PM
Message 36 of 45
Re-escalating this for you, @LuS1fer. Staff will follow up during the day.
Gliwmaeden2, a fellow customer.
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on 11-07-2023 10:27 PM
Message 37 of 45
Right, this is getting to be unacceptable. Over the past two days, the internet has dropped out repeatedly. It's been fine for a few weeks but now we're back to drops and slow speeds.
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on 16-06-2023 10:47 AM
Message 38 of 45
OK. Keep an eye on things, and if it starts to drop I'll get the engineer booked.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 16-06-2023 10:43 AM
Message 39 of 45
I'll see how it goes but given how long it has been happening, I'm not overly optimistic. 😉
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on 16-06-2023 10:16 AM
Message 40 of 45
Hi
ok, if the drops continue then the next option is to progress to an engineer.
Would you like to see if the connection remains stable over the course of the day and arrange an engineer if it starts to drop, or progress to an engineer now.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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