Broadband speed

[kkcob200]

Hi, for about a month now my broadband speed has dropped from the usual 74MB/s to 18 and the last check was 48 while upload is around 5. Something definitely wrong with my speed because I do check often but the last month the speed has been very low. Can you please help restore my speed?

[Karl-TalkTalk]

Hi

One of the line tests is still failing.  I've logged this back to Openreach for further investigation.

Thanks  

Karl. 

[kkcob200]

Hi Chris, I checked the line and the problem still persists. I get outgoing calls to this number are barred. I have tried several numbers and all are barred. What I also noticed was that whenever I dial a number the router restarts. I tried many numbers and the same thing happened to all. Barred numbers and router restarts. 

[Chris-TalkTalk]

Hi kkcob200,

We've now received an update from Openreach saying that they've cleared and closed the fault. Is everything OK now?

Chris

[Michelle-TalkTalk]

Good morning,

I've checked and we've not received an update as yet. The fault is still with Openreach at the moment. We'll check again later on this afternoon.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Thanks for confirming, The line test has detected a potential external line fault so I've passed this over to Openreach to complete an external line investigation. We'll keep checking the fault for updates for you.

Thanks

Michelle

[kkcob200]

Hi Michelle,

 still cannot make calls. I get the barred message to any number that I dial and my speed has dropped from 74 to 50 While upload has also dropped from 18 to 5.

[Michelle-TalkTalk]

Morning,

In regards to your broadband speed, I've run a test on the line now which has detected a potential voice fault. I can see from your last post that there is no noise on the line. Are you still unable to make calls?

Michelle

[KeithFrench]

Then that is a separate fault, requiring you to create a thread for it in the "Home Phone" board. What was the result in the test socket?

[Gliwmaeden2]

@kkcob200, can you create a new post in the phone section, as it appears to be a separate issue. 

Also check whether you have exceeded your allowance in My Account or any other indication why calls might be barred.

[kkcob200]

Hi, there’s no noise in the line at all. The only problem is that I can’t dial out as any number that I dial I get a message that outgoing calls from this number are barred. I have tried several different numbers and I still get the same message.

Thanks 

[KeithFrench]

No that won't be it.

Your broadband runs over your landline, if there is any noise on line e.g. crackling, that might cause the fibre to be slow.

What happens if you move the router temporarily via a new micro filter to the test socket? This is behind the master socket's removable faceplate (if you have that design).

[kkcob200]

Hi, there seems to be a problem with the voice side. Any number that I dial is barred. That’s the message I get.

[ferguson]

Have you noticed any issues on the voice side, such as noise on the line? Have you tried connecting the router via ab microfilter at the test socket? 

[kkcob200]

Hi Keith,

 I have a fast sagemcom 5364 router. Software ver. SG4K100174. DL is 55 and UL is 10. Before this problem started for years it’s been 74/18. Current reading is from the router itself. Thanks.

[KeithFrench]

Which make/model of router do you have? If you log into the router, what speed does it show there?