Can’t get past the bot to speak to a human

[Lozza15]

I’ve spent 4 hours and over 4 days trying to get past the bot to speak to a human 

queue for ages, WiFi drops session ends 

going mad 

someone please call me

[Karl-TalkTalk]

Hi @Lozza15 

When the connection drops, does the white light on the router remain solid ?

Karl.

[fr8ys]

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

But as it's been raised as an incident there is nothing that can be done until a solution is found.

[Lozza15]

How do I call and speak to a human then????

[fr8ys]

Staff here are unable to phone out.

This issue has been raised as an incident and is actively being work on for a solution.

It's on the incident dashboard which you can find here

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Updates will be posted there.