Cancel Enginner Visit

[Lekos]

Hi there.

I didn't had any internet connection for about an hour, so I contacted support via live chat. After running tests we had to book for the engineer to come and check.

After a while internet finally came back. Can I cancel enginner visit? Because if not I will be charged... The visit is booked for tomorrow 19th of April between 8 am and 1 pm. 

Thank you 

[Karl-TalkTalk]

Hi

Disable any pop up blockers you have in the browser, this can prevent the chat button from showing.

Karl.

[Lekos]

Sorry I dont have any chat now button 

Edit: I changed browsers and it was there. Thank you

[Karl-TalkTalk]

Hi

If you visit the following page : 

Guide to Full Fibre and FTTP | TalkTalk

Scroll down and click the 'Chat Now' button, this will connect with our Future Fibre Teams, they can take some details and cancel the engineer for you.

Thanks  

Karl. 

[Lekos]

Sorry didn't knew it posted twice. 

I've updated the profile.

I'm aware that I can only cancel before 12 of the day before but the appointment was booked after 11am and the internet came back at 1pm

[Karl-TalkTalk]

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks  

Karl.