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FIbre Support

Get expert support with your Fibre connection.

Charged for Replacement Router

EdHodson
Team Player
Private Message TalkTalk

on ‎26-02-2024 08:18 AM

Message 4 of 4

Hi,

 

My latest bill (23/02/2024) includes a £60 charge for a router and a £9.95 charge for delivery of the router.

 

This was to replace a defective router that was returned to Talk Talk.  Please check the case details and you will find that it was confirmed and agreed by the operator to send a replacement at no charge.

 

Please arrange refund or credit of the router and delivery charges, totalling £69.95.

 

Best Regards,

 

Ed

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3 REPLIES 3

EdHodson
Team Player
Private Message TalkTalk

on ‎27-02-2024 12:14 PM

Message 2 of 4

Many thanks Arne

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎27-02-2024 12:06 PM

Message 3 of 4

Hi EdHodson

 

The charges for the router has been credited to the account, you can request a refund via My Account. 

 

Regards

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