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FIbre Support

Get expert support with your Fibre connection.

Chat offline

PhilB123
Team Player
Private Message TalkTalk

on ‎19-09-2023 12:49 PM

Message 9 of 9

Why can't I access TalkTalk chat within working hours - there is no link. Seems that TalkTalk really don't like to talk.

Labels:
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8 REPLIES 8

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Lindarussell

on ‎27-06-2024 01:40 PM

Message 1 of 9

@Lindarussell, you need to return to the message board and click start a topic to begin your own thread. 

 

Also complete your community profile for staff to identify your account. Go via your avatar; settings; drop down menu; Personal Information....SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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Lindarussell
First Timer
Private Message TalkTalk

on ‎27-06-2024 12:15 PM

Message 2 of 9

I am sick off my internet

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Lindarussell

on ‎27-06-2024 12:14 PM

Message 3 of 9

Hi @Lindarussell 

 

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Lindarussell
First Timer
Private Message TalkTalk

on ‎27-06-2024 12:12 PM

Message 4 of 9

I am sick off internet frezzing

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to PhilB123

on ‎19-09-2023 01:16 PM

Message 5 of 9

Hi

 

I've tested the live chat link from the page Gliwmaeden2 posted above and its working fine here.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎19-09-2023 01:12 PM - edited ‎19-09-2023 01:14 PM

Message 6 of 9

Just tapping in "contact" in the community forum search engine brings up all the contact links, @PhilB123:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

Have just tested it and the blue button works. 

Gliwmaeden2, a fellow customer.
0 Likes

PhilB123
Team Player
Private Message TalkTalk

on ‎19-09-2023 01:05 PM

Message 7 of 9

I've tried that. From Account, the box isn't linked, from community it doesn't connect

accountaccountScreen Shot 09-19-23 at 01.02 PM.PNG

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎19-09-2023 12:53 PM

Message 8 of 9

Hi  

 

Chat is available, I've just checked.  Make sure there are no pop up blockers active, or try an alternative browser, but our chat teams are online.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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