Get expert support with your Fibre connection.
on 08-08-2024 12:05 PM
Hi all.
I am on Fibre65 and have had no issues previously until about a few months ago.
If I don’t use my iPhone for a few minutes it will stop connecting to my wifi, even though the symbol clearly shows it is connected at the top of my phone’s screen. In order to fix this I have to turn wifi off on my phone and on again. Then it connects immediately. This happens frequently.
I have turned the router off and on again, and actually found that I had a new unused Sagecom router in my house that I am now using. I thought changing the router would fix this issue but it hasn’t.
I don’t have this issue with my iPhone on any other WiFi connection, just my home TalkTalk one.
Hoping people can help
on 27-08-2024 07:14 PM
This problem has been going on for about 4 Months now 😡😣
on 27-08-2024 04:46 PM
Anymore information?
on 27-08-2024 02:58 PM
It still struggles when doing the test
on 27-08-2024 02:50 PM
Hi @Deanosafc24
Please can you complete the below test again now?
Can you powercycle the iPhone once.
When the connection fails, can you try accessing a website via IP address for example 142.251.36.46 (google.com)
This will bypass DNS.
on 27-08-2024 01:47 PM
Ok 👍
on 27-08-2024 01:44 PM
Our Devices Team have asked if you can run a quick test whilst they are monitoring. Just waiting for them to let me know what time if you are free to run the test then.
on 27-08-2024 01:36 PM
This router is a new one, I’ve had it a week gone Saturday but this bug was also with the router before aswell.
on 27-08-2024 01:13 PM
HI @Deanosafc24
Thank you. I've located the serial number now of your router and our Devices Team are going to log results of this issue occurring.
on 27-08-2024 01:03 PM
Ive sent u a private message with my number.
on 27-08-2024 12:59 PM
@Deanosafc24 - Could you add your TalkTalk landline number to your Community Profile, our Devices Team would like to check the connection logs.
on 27-08-2024 12:57 PM
Anymore updates on this BUG please?
27-08-2024 09:23 AM - edited 27-08-2024 09:24 AM
Hi @LewisJFC
I will ask our Devices Team to check your connection logs. The issue is still being investigated.
Is the number in your Community Profile the correct number for your line?
on 27-08-2024 09:22 AM
Hi @Deanosafc24
Could you add your TalkTalk landline number to your Community Profile, our Devices Team would like to check the connection logs.
on 27-08-2024 08:37 AM
on 27-08-2024 08:26 AM
I wonder if there’s any compensation or discounts for us that are affected. ?
on 27-08-2024 04:44 AM
Anymore updates? Cos the bug is still alive and well even when you use 142.251.36.46
26-08-2024 03:52 PM - edited 26-08-2024 03:53 PM
Hi, just tried it when the issue occurred again (it’s literally every time I leave my phone idle for more than a few minutes at this point) and it just hangs like it does as if you’d typed the address in normally.
on 26-08-2024 07:41 AM
Hi @LewisJFC
Did you see my colleague Karl's update on 22/08
Our devices Team - after speaking with sagemcom have asked if you can test the following.
When the connection fails, can you try accessing a website via IP address for example 142.251.36.46 (google.com)
This will bypass DNS.
25-08-2024 10:22 AM - edited 25-08-2024 10:22 AM
Is there an update for this issue?
My phone was okay for a few days but for the last two days the connection drops have been constant.
thanks
on 22-08-2024 04:33 PM
You received a staff response earlier today, @Deanosafc24.
Please follow up on your own thread, which is here:
https://community.talktalk.co.uk/t5/Fibre/WiFi-hub-IPhone-Bug/td-p/3057584