Connection keeps dropping on iPhone

[LewisJFC]

Hi all.

I am on Fibre65 and have had no issues previously until about a few months ago.

If I don’t use my iPhone for a few minutes it will stop connecting to my wifi, even though the symbol clearly shows it is connected at the top of my phone’s screen. In order to fix this I have to turn wifi off on my phone and on again. Then it connects immediately. This happens frequently. 

I have turned the router off and on again, and actually found that I had a new unused Sagecom router in my house that I am now using. I thought changing the router would fix this issue but it hasn’t. 

I don’t have this issue with my iPhone on any other WiFi connection, just my home TalkTalk one.

Hoping people can help

[Michelle-TalkTalk]

Good morning,

I've passed this over to our Escalation Team and I will post back as soon as I receive an update. It's possible that the team may also contact you directly.

Thanks

Michelle

[LewisJFC]

Hi,

Previously in this thread you said that you’d ask the faults escalation team to contact another user to discuss this issue.

Could you request the same for myself?

Thanks

[Debbie-TalkTalk]

HI LewisJFC

Thank you.

@brighamrob Please can you create your own topic on the Community, we can then take a look at this for you.

[brighamrob]

I get this drop out too

[LewisJFC]

I’ve updated my landline number on my profile to the new one where I’ve moved. Sorry for the slow reply

[Debbie-TalkTalk]

Hi Deanosafc24

I've just replied to your Private Message.

Our Devices Team are trying to replicate this fault and would like to run some traces.

[Deanosafc24]

Why do they want the MAC Address? 

[Debbie-TalkTalk]

Hi @Deanosafc24 

Our Devices Team have asked if you could provide the mac address of the iPhone you are using?

[Debbie-TalkTalk]

HI @Deanosafc24 

Did you see the private message I sent yesterday?

[Debbie-TalkTalk]

Hi @Deanosafc24 

There are still no updates. I can arrange for one of my colleagues in our faults escalation team to contact you to discuss this issue. Would you like me to arrange this?

[Deanosafc24]

Any updates on this problem 

[Debbie-TalkTalk]

Hi Deanosafc24

Our Devices Team have chased Sagemcom for an update now. As soon as I receive an update I will let you know, apologies for the delays.

[Deanosafc24]

Is anyone actually working on this problem? It’s been about 4 month now. Thx

[Chris-TalkTalk]

Sorry, not yet

Chris

[Deanosafc24]

Anymore news yet? It’s still happening 😡

[Michelle-TalkTalk]

Morning,

Apologies not as yet.

Michelle

[Deanosafc24]

Anymore information please? 

[Michelle-TalkTalk]

Ok thank you. I'll keep you updated.

Michelle

[Deanosafc24]

No, that’s correct 

[Michelle-TalkTalk]

Morning,

I'll let the team know now. Just to confirm, when you manually enter the IP address does the site not load at all?

Michelle