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FIbre Support

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Connection keeps dropping on iPhone

LewisJFC
Team Player
Private Message TalkTalk
Message 52 of 52

Hi all.


I am on Fibre65 and have had no issues previously until about a few months ago.

 

If I don’t use my iPhone for a few minutes it will stop connecting to my wifi, even though the symbol clearly shows it is connected at the top of my phone’s screen. In order to fix this I have to turn wifi off on my phone and on again. Then it connects immediately. This happens frequently. 

I have turned the router off and on again, and actually found that I had a new unused Sagecom router in my house that I am now using. I thought changing the router would fix this issue but it hasn’t. 

I don’t have this issue with my iPhone on any other WiFi connection, just my home TalkTalk one.

 

Hoping people can help

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51 REPLIES 51

Message 1 of 52

Good morning,

 

I've passed this over to our Escalation Team and I will post back as soon as I receive an update. It's possible that the team may also contact you directly.

 

Thanks

 

Michelle

 

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Message 2 of 52

Hi,

 

Previously in this thread you said that you’d ask the faults escalation team to contact another user to discuss this issue.

 

Could you request the same for myself?

 

Thanks

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Message 3 of 52

HI LewisJFC

 

Thank you.

 

@brighamrob Please can you create your own topic on the Community, we can then take a look at this for you.

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brighamrob
Repeat Guest
Private Message TalkTalk
Message 4 of 52

I get this drop out too

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Message 5 of 52

I’ve updated my landline number on my profile to the new one where I’ve moved. Sorry for the slow reply

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Message 6 of 52

Hi Deanosafc24

 

I've just replied to your Private Message.

 

Our Devices Team are trying to replicate this fault and would like to run some traces.

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Message 7 of 52

Why do they want the MAC Address? 

DMHALL
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Message 8 of 52

Hi @Deanosafc24 

 

Our Devices Team have asked if you could provide the mac address of the iPhone you are using?

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Message 9 of 52

HI @Deanosafc24 

 

Did you see the private message I sent yesterday?

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Message 10 of 52

Hi @Deanosafc24 

 

There are still no updates. I can arrange for one of my colleagues in our faults escalation team to contact you to discuss this issue. Would you like me to arrange this?

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Message 11 of 52

Any updates on this problem 

DMHALL
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Message 12 of 52

Hi Deanosafc24

 

Our Devices Team have chased Sagemcom for an update now. As soon as I receive an update I will let you know, apologies for the delays.

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Message 13 of 52

Is anyone actually working on this problem? It’s been about 4 month now. Thx

DMHALL

Message 14 of 52
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Message 15 of 52

Anymore news yet? It’s still happening 😡

DMHALL
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Message 16 of 52

Morning,

 

Apologies not as yet.

 

Michelle

 

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Message 17 of 52

Anymore information please? 

DMHALL
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Message 18 of 52

Ok thank you. I'll keep you updated.

 

Michelle

 

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Message 19 of 52

No, that’s correct 

DMHALL
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Message 20 of 52

Morning,

 

I'll let the team know now. Just to confirm, when you manually enter the IP address does the site not load at all?

 

Michelle

 

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