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FIbre Support

Get expert support with your Fibre connection.

Connection

puregold24carat
Conversation Starter
Private Message TalkTalk
Message 103 of 103

My connection keeps tripping out / buffering .

Had 3 separate technicians visits and new router.

Works fine for a day and next days keeps tripping out / buffering.

Can anyone help?

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102 REPLIES 102

puregold24carat
Conversation Starter
Private Message TalkTalk
Message 81 of 103

Thank you 🙂 

 

What happens 'when they reach it ? ' 

 

 

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Message 82 of 103

I re-escalated your thread, @puregold24carat.

 

It is now back in the queue for attention. Please wait for staff to reach it again.

Gliwmaeden2, a fellow customer.

puregold24carat
Conversation Starter
Private Message TalkTalk
Message 83 of 103

Just got an email from TalkTalk - i seem to have earned a ' Responsive Badge ' ....this is of no use to me as i cannot talk to anyone at TalkTalk ( tad ironic ) to sort my issue out......can anyone help me ?

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puregold24carat
Conversation Starter
Private Message TalkTalk
Message 84 of 103

Greetings 🙂 ,

Have had 5 visits !.Still fails the connection test as i still get the same issue as before - now ongoing for 2 months + ............had a message to ask help from Sara........Sara please help !

 

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Message 85 of 103

Hi puregold24carat

 

I've removed the telephone number from your post, please can you add this to your Community Profile.

 

Thanks again.

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Private Message TalkTalk

Message 86 of 103

Greetings Debbie 🙂 ,

 

I think so - its REMOVED

 

Whats an FTTP connection ?

 

Update on broadband connection - its now 'tripping out / dropping / buffering ' for about 30 seconds . This is a vast improvement from a week ago . i reckon the ' Broadband Gods ' are being nice to me - how long it lasts for , who knows !

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Message 87 of 103

Hi puregold24carat

 

Have you added the correct landline number to your Community Profile, I'm unable to locate any details?

 

Is this an FTTP connection?

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Message 88 of 103

Hi Michelle 🙂 ,

 

Personal data uploaded on my profile - as requested.

Don't think its weather related - i hope not as that means a year round issue and will call for change of service provider.

I personally think its a bandwidth issue - as i renewed contract and changed over to fibre broadband thinking it would be faster and stronger ! . It probably is but not got there yet . The changeover of the service to fibre would need someone to ' load ' my number into the system to allow fibre broadband ( this probably has levels too ? ) and been placed on ' the lowest setting ' which is probably the cause of the issue. 3 techs attended and confirmed the issue was ' probably at the exchange ' .In the meantime , i am praying for it not to snow !

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Message 89 of 103

Hi,

 

Thanks for the update. Does it seem to be weather related?

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

Message 90 of 103

Greetings Michelle 🙂 ,

 

The connection seems to be getting better - its tripping out once a day ! This is better than tripping out several times in a day.

The pressure from the Mrs to change service providers has eased too!

Now if only it does not trip out at all - in this technology era - shouldn't too difficult to do , surely ?

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Message 91 of 103

Morning,

 

I'm sorry for the delay. How has your connection been since your last post?

 

Thanks

 

Michelle

 

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Message 92 of 103

I understand and appreciate all your assistance . 

 

So today - all day - no issues !

 

But tomorrow ?......will let you know.

 

Wishing you and all : A Merry Christmas and A Happy New Year.

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KeithFrench
Community Star
Private Message TalkTalk
Message 93 of 103

This is just a temporary way to find out if the problem is TalkTalk's responsibility to fix or your own & might also give you a working solution over Christmas.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 94 of 103

Ok.

 

The current location of the router is about 1 foot above from wall socket and about 1 foot away from wall socket.

Not thought of changing its position but next time it 'trips out ' will move it and see if that makes a difference and will let you know .

 

Its been fine all day today ( so far ) , lets see how long it stays that way !

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KeithFrench
Community Star
Private Message TalkTalk
Message 95 of 103

You have either the 5364 or the 5464 then. What happens if you move the router to the test socket? This is located behind the removable faceplate of the master socket (if you have that design).

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 96 of 103

Correction to above , sorry . I do not know about digital Voice nor do i use it.

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Message 97 of 103

Digital voice - i do have or use  - or it means something else ?

 

The white light - when the issue happens - turns to red and alternates between red and white . This switching back and forth lasts for around 2 mins at the most ( so far ) and then turns white : Happy days as everything starts to work .

 

Can have days when its fine and can have days when the this issue kicks in and it repeats around every hour or so 😞

 

I hope that helps to pinpoint the issue 🙂

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KeithFrench
Community Star
Private Message TalkTalk
Message 98 of 103

Then it is a Sagemcom 5464 (Hub 2) if you have digital Voice. When you get this problem, what happens to the white light on it?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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puregold24carat
Conversation Starter
Private Message TalkTalk
Message 99 of 103

Greetings Keith :),

 

I assume its the latest make and model as only had it delivered around 10 days ago.

Cannot see make or model number on it though.

Details i could find are :

S/N:N7192884NOO4717

MAC@5CB13E944B40

253734241.

Sagemcom. CS 50001 92848 RUER CEDEX FRANCE.

 

I hope above is useful , if not please guide me ?

 

Thank you.

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KeithFrench
Community Star
Private Message TalkTalk
Message 100 of 103

When you say tripping out or buffering, is this just a WiFi issue, or is it the internet link that goes down? If it is the latter (which I assumed that it was when you mentioned engineer visits). Whilst I can't help with internet link problems, I can provide a lot of help with WiFi issues, but I will need to know which make/model of TalkTalk router you have.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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