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on 27-07-2023 07:04 AM
As the title suggests, I am having to restart gateway or reset router on a regular basis.
Numerous devices loose their wi-fi connection, but others stay connected!?
Some of the devices that loose connection -
Ring doorbell, Bose Speaker, iPhone.
Others like Samsung phones and smart TV stay connected.
I have had this issue for some considerable time, diagnostics have been carried out and replacement router supplied - this seemed to work for a number of months, but reverted back to the same issue?
I have been a talktalk customer for about 10 years now, but when my contract is up in a few months, I will be giving serious consideration to changing provider.
on 01-08-2023 07:09 AM
Morning,
How are you getting on?
Thanks
on 27-07-2023 07:52 AM
Hi mib150,
I'm sorry to hear that you're experiencing problems with your wifi connection. Could you try resetting your router to factory default settings and retest - Restore your router to factory settings - TalkTalk Help & Support
Thanks
Chris
Chris, Community Team
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