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FIbre Support

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Constantly Having To Restart Gateway/Reset Router

mib150
Team Player
Private Message
Message 3 of 3

As the title suggests, I am having to restart gateway or reset router on a regular basis.

Numerous devices loose their wi-fi connection, but others stay connected!?

Some of the devices that loose connection -

Ring doorbell, Bose Speaker, iPhone.

Others like Samsung phones and smart TV stay connected.

I have had this issue for some considerable time, diagnostics have been carried out and replacement router supplied - this seemed to work for a number of months, but reverted back to the same issue?

I have been a talktalk customer for about 10 years now, but when my contract is up in a few months, I will be giving serious consideration to changing provider.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi mib150,

 

I'm sorry to hear that you're experiencing problems with your wifi connection. Could you try resetting your router to factory default settings and retest - Restore your router to factory settings - TalkTalk Help & Support

 

Thanks

Chris

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