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FIbre Support

Get expert support with your Fibre connection.

Contract Renewal - Unfair Price.

Steel_Dragon87
First Timer
Private Message TalkTalk
Message 5 of 5

Why am I being punished for wanting to renew my contract? I'm being offered a price of £35 a month to renew on a new 24 month contract (currently paying £29.12p/m). You are offering new customers £29p/m.. I remember the days when TalkTalk would reward us loyal customers with the same deal as new customers. Now its all about pulling in new customers and to be damned with the existing.

 

It's a bit unfair tbh. 

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4 REPLIES 4

Message 2 of 5

I gave it a go, but went through the live chat instead. Matter is now resolved.

 

Fibre 65 @ £30 a month with 6 months half price.

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi Steel_Dragon87

 

Best option would be to call the loyalty team on 03451720088 They will be able to see what plans/prices are available

 

Sorry for any inconvenience caused 

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fr8ys
Community Star
Private Message TalkTalk
Message 4 of 5

Give the loyalty team a call as they hold the best deals.

 

Haggle and you may be lucky.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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