Customer service

[Bigstevep]

Hi I have been trying to find out why my new fibre is not available. Been on phone for 3 hours yesterday and 3 again today, no luck just passed around departments. Cannot even get to cancel just ended with a silent call. Any ideas

[Arne-TalkTalk]

Hi Bigstevep

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Skynet_TX]

Hi @Bigstevep,

Can you clarify what you mean by 'not available', have you had a new TalkTalk service installed but it is not working ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.