DG8041W - DEVICE RESET CAUSE: SYSTEM RESET DUE TO KERNEL PANIC

[jj8811]

Router and wifi keeps rebooting, checking the error logs there is multiple kernel panic messages

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

Manufacturer:Huawei Technologies Co., Ltd;

ProductClass:DG8041W;

HWVer:I.1.01;

SWVer:v1.05t;

Already phoned several times and the support could not diagnose the issue so have managed to work it out myself so please can someone update the firmware to the v1.06 or send a new router please

[Chris-TalkTalk]

OK, if you need any further assistance just let us know 

Chris

[jj8811]

Thanks seems to have done it fine

[Chris-TalkTalk]

I've started the update, it should complete in a few minutes

Chris

[Chris-TalkTalk]

Thanks, that seems to have done the trick so I'll update your firmware now. Please don't switch off your router

Chris

[jj8811]

Hi,

It's been done please try again

[Chris-TalkTalk]

I'm experiencing some problems communicating with your router. Could you switch it off and leave it off for at least 30 minutes, then switch back on and let me know when you've done this 

Thanks

Chris

[jj8811]

Yes ok to update anytime thanks

[Chris-TalkTalk]

Hi jj8811,

Is it OK to update your firmware now?

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and upgrade it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.