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FIbre Support

Get expert support with your Fibre connection.

DN372T YOUVIEW BOX

glynnman
First Timer
Private Message TalkTalk

on ‎10-12-2023 05:34 PM

Message 7 of 7

ITV X app appears to have installed and has taken the place of ITV1 HUB app, the problem is can not launch itv x to stream and will not perform catch up, all other apps do. 

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to glynnman

on ‎13-12-2023 01:49 PM

Message 1 of 7

Hi

 

OK, no problem.

 

Karl.

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glynnman
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎13-12-2023 01:45 PM

Message 2 of 7

Thanks for your reply, I prefer to view tv with a combination of catch up and planned recordings, the new box offered by TT won't give me this service. To view ITVX it will cost me £5 extra a month, when I thought TV was apart of my original package, a little bit disappointing considering I've been with TT 15 years . Like others, when my contract comes to the end, I will have to consider my options. 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to glynnman

on ‎13-12-2023 08:01 AM

Message 3 of 7

Hi glynnman

 

The ITVC app is not supported on the older legacy youview boxes.

 

If you give our teams a call you can discuss options for a new streaming box that will support the ITVX app.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk
In response to glynnman

on ‎12-12-2023 05:43 PM

Message 4 of 7

Yes. Try opening it and you will see a message.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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glynnman
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎12-12-2023 05:17 PM

Message 5 of 7

Thank you for your reply, are you saying, although I see itvx app on the home button it's not really there to open , so therefore no change. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎10-12-2023 05:43 PM

Message 6 of 7

It's purely cosmetic as ITVX is the current app.

Logging on gives a message that the ITV Hub is no longer compatible with the box.

 

This is an ITV decision and nothing to do with TalkTalk. ITV updated the software and the old boxes hardware is no longer compatible.

 

This is affecting a large number of devices, not just these boxes, and as equipment get older other apps will probably fall by the wayside too.

 

If you have a smart TV hopefully it is still compliant and will load ITVX.

 

An alternative is the 4k or Hub box, but you will to recontract, or a Roku or Amazon fire stick.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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