Devices disconnect and TV box cannot detect wifi

[AlexM66]

Recently moved to a new property, all devices installed as per previous property, now however our brandnew TalkTalk Wifi TV box cannot indefinitely maintain a connection to our hub, partly due to an increased distance but the connection also drops out on mobile devices and laptops in and around the house. 

A manual selection of the wifi network is required per device to reconnect.

This occurs most days.

[AlexM66]

Hi @Debbie-TalkTalk 

Yes it has arrived. All setup but we are still experiencing the same issues. 

Router is setup and facing into the rest of the property but we frequently have decides disconnect and only have 2 bars of wifi at the furthest point within the house.

Thanks

Alex

[Debbie-TalkTalk]

Hi @AlexM66 

Has the replacement router arrived?

[Debbie-TalkTalk]

Hi @AlexM66 

I've ordered the new router, please allow 24-48hrs for this to arrive.

Let's see how the wireless connection compares first with the new router, we can then discuss extenders etc once we know how the new router is performing.

Thanks

Debbie

[AlexM66]

Yes please that would be great.

What are our options for boosters/extenders?

[Debbie-TalkTalk]

Hi @AlexM66 

Thanks for updating your Community Profile.

I can see that you are using the Huawei WIFI hub, would you like me to send the Sagemcom WIFI hub to see how the connection compares?

[AlexM66]

Details are updated. Thanks

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle