Dropping internet connection

[nemisis122]

Hey folks im having some issues that have been on and off the past few weeks and ive had no luck with the chat or phone on resolving my issues , my internet drops connection at random sometimes it might be once a day and doesn't happen again for a few weeks and sometimes much like this week its multiple times a day , my internet will work at a bare minimum even though all speed tests say i have great speeds web pages will take forever to load 

[Debbie-TalkTalk]

Hi nemisis122

That's great news 🙂

Please let us know if you do experience any further issues.

Thanks

Debbie

[nemisis122]

I have received the router and I've not had any problems for over a week

[Debbie-TalkTalk]

Hi nemisis122

How are you getting on, did you receive the router?

[Debbie-TalkTalk]

Hi nemisis122

Did you receive the router yesterday?

[Michelle-TalkTalk]

Hello,

Ok, hopefully it will arrive in the next 24hrs. We'll check back in with you again.

Thanks

[nemisis122]

Haven't received the router yet 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Debbie-TalkTalk]

Hi nemisis122

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[nemisis122]

Yeah that would be great thank you !

[Debbie-TalkTalk]

Hi nemisis122

It's not letting me run a line test. Would you like me to send a different router for testing so we can rule this out first?

[nemisis122]

No our connection is fibre to our cabinet

[Debbie-TalkTalk]

Hi nemisis122

Ok thank you for confirming. Do you have a FTTP connection?

[nemisis122]

Yes I have the correct landline added 

[Debbie-TalkTalk]

Hi nemisis122

Sorry for the delay. Can I just check, have you added the correct landline number to your Community Profile? (please don't post the number on this thread)

Thanks

Debbie

[KeithFrench]

That is one of the WiFi hubs, not a super router. Thanks for that info, now I just need to know what the one light does when you have the problem.

[nemisis122]

Oh my mistake,  DG8041W

[KeithFrench]

The term super router covers at least three routers of different makes & models, hence why I need to know this. Without knowing what the lights are doing, I have no way of knowing if the problem is between the router & the line or internally in your property.

[nemisis122]

Super router and I'm unsure what the lights are when this happens 

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What is the exact status of the lights on the front of the router when this happens?