Eero 6 connection

[ColinE1]

Eero 6 states connected but no Internet access

Will conne t to Internet if eero is connected via my old router but not if I try to connect straight via my fibre modem

[Chris-TalkTalk]

Hi ColinE1,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[KeithFrench]

Is your Full Fibre provided by CityFibre? If it is, there is a profile change that needs to be made that only affects these connections. If this is the case, I will ask TalkTalk to do it for you. It only takes a minute or two.