Elderly parents wifi

[JaceyBoy]

Hi can someone check my parents WiFi please not working now all day, in my profile 

[Chris-TalkTalk]

That's great, thanks for letting me know 🙂

Chris

[JaceyBoy]

All seems well with the new router

[Chris-TalkTalk]

OK thanks, please let us know if you need any further assistance

Chris

[JaceyBoy]

Chris, my dad has a spare router and he now has a solid blue light, will monitor today

[Chris-TalkTalk]

OK, thanks for trying.  If you would like us to book and engineer can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details

Thanks

[JaceyBoy]

Hi Chris, router back on, light flashed blue now gone solid orange, need engineer I believe

[Chris-TalkTalk]

OK thanks. So could you switch the router off for 30 minutes and if it's still not working when you switch it back on then we'll need to arrange an engineer visit

Chris

[JaceyBoy]

Yes it is Chris..

[Chris-TalkTalk]

OK thanks. The line test was failing yesterday but passing today so could you switch the router off for 30 minutes then switch back on an retest. Is the router currently connected to the test socket?

Chris

[JaceyBoy]

Chris, he has a dial tone but solid orange on the router and no internet, can you look into it please?

[Chris-TalkTalk]

OK thanks

[JaceyBoy]

Just finding out from my Dad, will post back

[Chris-TalkTalk]

Hi JaceyBoy,

Line test is passing, is the telephone service working OK? Is there a dial tone?

Chris

[Gliwmaeden2]

It won't be today, via the forum, @JaceyBoy.

Staff will be back early in the morning. 

Phone support on 03451 720088 is open still till 7pm, Chat till 9pm.

[JaceyBoy]

Their number is in my notes