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yesterday
Hi can someone check my parents WiFi please not working now all day, in my profile
19 minutes ago
That's great, thanks for letting me know 🙂
Chris
Chris, Community Team
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20 minutes ago
All seems well with the new router
4 hours ago
OK thanks, please let us know if you need any further assistance
Chris
Chris, Community Team
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4 hours ago
Chris, my dad has a spare router and he now has a solid blue light, will monitor today
4 hours ago
OK, thanks for trying. If you would like us to book and engineer can you confirm:
I've also sent you a PM to confirm some other details
Thanks
Chris, Community Team
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5 hours ago
Hi Chris, router back on, light flashed blue now gone solid orange, need engineer I believe
5 hours ago
OK thanks. So could you switch the router off for 30 minutes and if it's still not working when you switch it back on then we'll need to arrange an engineer visit
Chris
Chris, Community Team
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5 hours ago
Yes it is Chris..
6 hours ago
OK thanks. The line test was failing yesterday but passing today so could you switch the router off for 30 minutes then switch back on an retest. Is the router currently connected to the test socket?
Chris
Chris, Community Team
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6 hours ago
Chris, he has a dial tone but solid orange on the router and no internet, can you look into it please?
6 hours ago
OK thanks
Chris, Community Team
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6 hours ago
Just finding out from my Dad, will post back
8 hours ago
Hi JaceyBoy,
Line test is passing, is the telephone service working OK? Is there a dial tone?
Chris
Chris, Community Team
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yesterday
It won't be today, via the forum, @JaceyBoy.
Staff will be back early in the morning.
Phone support on 03451 720088 is open still till 7pm, Chat till 9pm.
yesterday
Their number is in my notes