My BB & phone have been down for 11 days. I raised the issue online on 18-Nov, the last update was 18-Nov "Openreach engineer will attend exchange". I've called, emailed and chatted online numerous times, TT can only tell me Openreach are dealing with it. I have tried to escalate via chat & email but TT give no indication of what the issue is or projected fix timescale.
I've hit a deadend. Is there anything I can do to push resolution?
(Coincidently I renewed my contract just as this happened, so am considering cancelling in the cooling off period, but not sure and other supplier would be any better....)
